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 Support Topics / General Products
Transition to Subscription Maintenance & Support

We sometimes receive an inquiry, "My license is not authenticated in the latest version of product although I am under maintenance contract".
Forum8 started the subscription service as a new maintenance and support service in April 2016.
All newly released products correspond to it, and users using our products before the service launch must transfer their licenses to the subscription in order to use these new products.
A lot of our users are taking advantages of the subscription service. We recommend users who have not migrated yet to begin it.

After starting Subscription

  • Your license will be authenticated via Web. (You always have to have Internet.)
  • You can use the product on the fixed computers up to the number of your licenses. (option available)

What it takes to migrate to the subscription
The following things are required for the migration to the subscription.
  • A computer on the internet *OS newer than WindowsVista
  • Hardware protect key
  • RUS tool Ver.5
The hardware protect key have to be recognized in PC. Install the newest protect driver for your PC's OS.
* Download from Forum8 website > SUPPORT > Support by product > Sentinel Driver

How to migrate to the subscription
The followings are the workflow of the subscription transition.

  1. Launch the RUS tool Ver.5 on the PC that a hardware protect key is connected to.
  2. Information of the RUS (Remote Update System) tool is displayed. Click Next.
  3. The contents of your hardware protect key are displayed in a list. Please reload it if there is no serial number, user ID, and registered license list. If it is still not displayed after reloading, the PC does not recognize the protect key. Please install the latest protect driver.
  4. Go to the next step.
  5. If a message saying that your Web authentication account is inappropriate, click OK.
  6. Enter the Area and the User code, and click save. Configure the PROXY if required.
  7. Update to display your products that can be migrated to the subscription. Put checks on the desired products.
  8. Execute the transit. Click Yes when a confirmation message is displayed.
  9. A message is displayed when the transition succeeded.
    * If your products are not listed for the subscription transition object products, the license data required for the migration may not registered in the protect key. Please inquire to our support center.

License Authentication
The followings are the workflow of the subscription license authentication

  1. Launch a product and go to License information. * The location of license information depends on products.
  2. Put a check in "Use" and select "Web" for "Mode". * Some products require the "Version" setting.
  3. Click "Detail", configure the Web authentication account, and save the setting.
  4. Click "Authenticate". When you are asked to authenticate, click OK to show the serial code input screen. Enter (copy & paste) your serial code.
    * You can check your serial code in your user information page.

Fig. 1 License manager


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