Home > FAQ
FreQuently Asked Questions (at our Home Pages) (revised 2008.03.27)


1. About purchases of FORUM8 products
Q1-1. How can I purchase FORUM8 products?
Q1-2. Are consultations available before my purchase?
Q1-3. What kind of procesures should I follow on using the software?
Q1-4. What kind of supporting systems are you providing for references to the software?
Q1-5. What kind of service using software are you providing?
Q1-6. What training or seminars are you providing?
Q1-7. Can I send back the software I purchased?
Q1-8. What should I do if I have a complaint regarding the software?
Q1-9. What kind of software products are you providing?
Q1-10.Where can I purchase your software products?


2. Product Information
Q2-1. What kind of catalogs do you provide?
Q2-2. How can I get your catalogs?
Q2-3. Where can I get schdules of the developments or the upgrades?
Q2-4. How can I ensure the reliability of your products?


3. Company profiles of FORUM8
Q3-1. What is the company vision of FORUM8?
Q3-2. What kind of users do the FORUM8 products have?
Q3-3. Can I sell or distribute the FORUM8 products?
Q3-4. How can I be a distributor of the products?
Q3-5. How is FORUM8 organized?
Q3-6. What types of people are suitable to work at FORUM8?


4. Questions about website
Q4-1. What kind of information is provided on the website of FORUM8?
Q4-2. Can I purchase the sofoware products at the website?
Q4-3. Is the website secured?
Q4-4. How is the personal information handled?

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1. About purchases of FORUM8 products

Q1-1. How can I purchase FORUM8 products?
A1-1. We are accepting web purchases on following order pages.
We have applied special prices and point services to almost all products. You can choose the means of payment from credit card, the payment plan, lease, or loan.
You can also get an estimation of the products on this site.
Product order pages: https://www2.forum8.co.jp/cgi-bin2/order-e.htm

You can also use the web estimation system for a large variety of engineering services such as VR data service, analysis supporting service, and so on.
Web estimation services of the supporting system of UC-win/Road
Web estimation services of the supporting system of UC-win/FRAME(3D)
Web estimation services of the supporting system of the analysis of the ground
Web estimation services of the supporting system of the analysis of the EXODUS/SMARTFIRE
Web estimation services of the supporting system of the analysis of the xpswmm

You can purchase our products on following information desks of sales department all over Japan, including Tokyo sales department group (03-5773-1888).
You can also order by E-mail and FAX.
If you purchase from abroad, please ask Tokyo sales department group.
Reference: http://www.forum8.co.jp/english/contact-e.htm


Q1-2. Can I get consultations before my purchase?
A1-2. You can download not only the catalogues which comment on functions of the software products but also trial versions (experience evaluation copy), help files, and electronic manuals from our websiteBesides these catalogues, if you ask information desks of sales department, you can also take guidance by telephone, FAX, or E-mail and occasional individual demonstrations so you may evaluate before your purchase.
Still more, however we do not have a demo version of some products, but viewer version is available. If you purchase it, please apply on following URL.
About viewer version : http://www.forum8.co.jp/download/viewer-download.htm

About a VR data service and analysis support service, the person in charge informs you of the drawings which are necessary for service contents and an estimate.
We provide these services at our Tokyo sales department group (03-5773-1888) or following sales department information desks all over Japan.
If you want to purchase from abroad, please ask Tokyo sales department group.
Reference : http://www.forum8.co.jp/english/contact-e.htm
E-mail : forum8@forum8.co.jp


Q1-3. What kind of procesures should I follow on using the softwares?
A1-3. If you purchase a package software, a product package is shipped by home delivery.
It contains a product CD, the protection (or a password), introduction guide, and a registration card.
Please initialize and install drivers and the product as is shown in [introduction guide.]
A contract of the right to use the license is set for a software product and takes effect at the time when you tore the package(The [shrinked-pack contract]).
Please confirm the contract and make use of the products.


Q1-4. What kind of supporting systems are you providing for references to the softwares?
A1-4. When you finish the user's registration of your software, you can take [software support services] where you are able to ask Questions by telephone, FAX, or E-mails.
We accept telephone calls during business hours, Faxes and an E-mail are available 24 hours a day.
Your problems are taken care by the person in charge and the specialized issues are handled by the engineers of FORUM8.
Maintenance and support : http://www.forum8.co.jp/product/hosyusupport.htm


Q1-5. What kind of services using softwares are you providing?
A1-5. We are providing [UC-win/Road supporting system] as VR data creating service using UC-win/Road, [UC-win/FRAME(3D) analysis support service] as the analysis support service using UC-win/FRAME(3D), and [the ground analysis support service] as ground the analysis support service using UC-1 ground analysis series.
In addition, we are providing customization and trust development service based on a UC-1 series product and [the customization], that used [GSS groupware.]


Q1-6. What training or seminars are you providing?
A1-6. We hold seminars to help the utilization of the products as [FORUM8 charged seminar] Most seminars are held for 15,000 yen per a day and an individual can enter easily.
In addition, [UC-win/Road 3 days seminar for practitioners] are held individually.


Q1-7. Can I send back the softwares I purchased?
A1-7. You cannot return the softwares as a general rule. But you can return it before [shrinked-pack contract] takes effect. (Cf. above mentioned Q1-3)


Q1-8. What should I do if I have a complaint on the softwares?
A1-8. If you are not satisfied with products or services of FORUM8, please report without hesitation.
We intend to solve your troubles with pleasure.
Please usually inform it to the information desks of above mentioned [Q1-4. references to the softwares] or to the sales information desks of each business establishment.


Q1-9. What kind of software products are you providing?
A1-9. We provide the software products for engineering works and construction, for other applied fields such as VR, analysis, design, and drafting (CAD), and products such as groupware.
All software products, services are provided on the product information pages (the following URL).
Product information: http://www.forum8.co.jp/english/products-e.htm


Q1-10. Where can I purchase your software products?
A1-10. We have our development groups at our Tokyo headQuarters, Miyazaki branch office, and FORUM8NZ (100% invested company) and they are developing contacting each other.



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2. Product Information

Q2-1. What kind of catalogs do you provide?
A2-1. Products Guide
We are providing booklets on summaries of all products, which are published 2 or 3 times a year and available on following URL.
Products Guide: http://www.forum8.co.jp/product/proguide/proguide-index.htm 

Product leaflets
We are providing original leaflets for the page of each product information and the page of above Product Guides. You can download them as PDF files.

Catalogues according to the product series
We are providing catalogues according to the following product series and catalogues according to solutions. You can download them from each product page.(2008.03.27)
 UC-win/Road
 UC-win/Road Drive Simulator
 UC-win/FRAME(3D)
 Academy licensed pack
 xpswmm
 UC-1 The ground analysis series
 UC-1CALS/CAD series
 Softwares supporting design of steel bridges
 Softwares supporting building design
 EXODUS/SMARTFIRE
 Maxsurf
 CESAR-LCPC, C-TUNNEL
 Training Seminar 2007

Up&Coming
Now we are publishing a bulletin Quarterly. On this bulletin, we offer information such as user introduction, product information, seminar information and various topics for the users.
Even if there is not a transaction, we are accustomed to send it for five years after user's registration. The bulletin greet 72th Early Spring Issue of March, 2008.
Up&Coming : http://www.forum8.co.jp/topic/topics.htm


Q2-2. How can I get your catalogs?
A2-2. You can reQuest the printed catalogues at the following page. In addition, you can reQuest from the referenced pages.
ReQuest catalogues : http://www.forum8.co.jp/forum8/seikyu.htm
You can reQuest printed catalogues such as [Products Guide], comprehensive catalogue of Forum 8 products.
InQuiries for Public systems/ReQuest catalogue
We are providing package softwares for technical use in the Public systems and utilization of information services.
We are accepting dispatches of documents and trial versions or reQuests for demonstrations.


Q2-3. Where can I get schedules of the developments or the upgrades?
A2-3. We are showing our schedules at the following URL. Please ask in detail.
New products / Upgrade: http://www.forum8.co.jp/forum8/newpro.htm
The product information on development : http://www.forum8.co.jp/forum8/newpro.htm#kaihatu


Q2-4. How can I make sure the reliabilty of your products?
A2-4. We are showing revision histories of Forum 8 product in the software supporting pages, so that customers can find Quick product solutions.
And we established a specialized post testing software and work on [tests by the guidelines] and [utilization of automatic testing tools], and have announced articles at symposiums on software testing.
In addition, we are selling the testing tool which our testing group developed on the website.
U&C article: About tests for the softwares products: http://www.forum8.co.jp/topic/softwaretest.htm
Details about testing tool 'Test Finder' http://shop.vector.co.jp/service/servlet/Catalogue.Detail.Top?ITEM_NO=SR087901



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3. Company profiles of Forum8

Q3-1. What is the company visions of Forum8?
A3-1. At the establishment of our company, we selected our company missions as Sociality, Up & Coming-ness, and Forum spirit. As for development of our products, we will make [a development room for designers] that is to say, we aim to make engineer's work more creatively and rich.
We hope all engineers can work in good environment through our positive promotion of provision of high-grade analysis technology by softwares and reduction of labor with computers.


Q3-2. What kind of users does the Forum8 products have?
A3-2. We show user's names at [User introduction] in [Up&Coming.]The main user of our company is a construction consultants, schools, researching organizations, construction companies, building offices, government offices, car-related companies, and so on.
Introduction of our users : http://www.forum8.co.jp/user/user0-e.htm


Q3-3. Can I sell or distribute your products?
A3-3. Please ask business information desks. After the conclusion of the contracts consisting of simple terms and conditions, you can distribute our products.
We now have general distributors consisting mainly of system dealers all over Japan, some of which doubles users.


Q3-4. How can I be a distributor of your products?
A3-4. The Forum 8 dealers' network consists of 19 stores in the world (at December 29, 2006) some of which are established as general agencies. Now we raise dealers all over the world. Please ask business information desks about concrete conditions.
Overseas agencies: http://www.forum8.co.jp/chinese/dairi-cn.htm


Q3-5. How does Forum 8 organized?
A3-5. We own a business office in Tokyo main office, Miyazaki branch office, and Osaka branch office and offices of Nagoya, and Fukuoka as it is mentioned in a company profile. We are developing and selling products in FORUM 8 NZ (100% investment), NEPOCH & FORUM8 Technology Development (Shanghai) Co., Ltd.
(50% investment) in a foreign countries. In addition, we own a representative office in Singapore.
Officers of our company consist of four people, including an inspector. Every group in our company is posted in each office. Besides a director and sub-directors, administrators such as group leaders and team leaders are posted in each group.
Company profile: http://www.forum8.co.jp/english/company-e.htm


Q3-6. What types of people are suitable to work at Forum8?
A3-6. Specialties are attached importance, because the staffs such as a software development engineers, civil engineering and construction engineers, sales persons, and office workers are working in Forum 8. But we perform periodical adoption of new graduates and staffs can get skills in our office training. Anyhow, information literacy is demanded, and a person liking software or PC is welcomed. We are showing the details such as written examinations at the time of adoption. Please ask details.
Adoption information : http://www.forum8.co.jp/forum8/saiyou.htm



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4. Questions about website

Q4-1. What kind of information are provided on the website of Forum8?
A4-1. We are proving [vr.forum8.co.jp/english/]site for exclusive use of UC-win/Road,[3d.forum8.co.jp/english]site for exclusive use of UC-win/FRAME(3D) as well as [www.forum8.co.jp/english/] site for a main homepage.
In addition, you can also use a general domain name, but please be careful because we do not use it in E-mail addresses.


Q4-2. Can I purchase the sofoware products at the website?
A4-2. You can purchase almost all software products on our product purchasing site. Some of them are available at other sites, but our site has a variety of special discounts and bonus points.
Purchase of our products: http://www2.forum8.co.jp/cgi-bin2/order-e.htm


Q4-3. Is the website secured?
A4-3. We show our [Security policy] of our company at the following URL and intend to manage our sites for secure access.
Security policy : http://www.forum8.co.jp/forum8/ord-sec/security.htm


Q4-4. How is the personal information handled?
A4-4. We show [Privacy policy] of our company at the following URL and intend to protect personal information.
Privacy policy : http://www.forum8.co.jp/forum8/ord-sec/privacy.htm



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